Zoho Corporation is looking to hire fresh graduates to join their dynamic team as Technical Support Engineer. The job description and the required skill set details is given below.
Table of Contents
Zoho Hiring Details
| Job Title | Technical Support Engineer |
| Experience | Fresher |
| Qualification | Bachelor’s or Master’s Degree |
| Salary | 3.5 LPA (Expected) |
| Official Website | Zoho |
Role Overview
A Technical Support Engineer at Zoho provides technical support to customers through voice, email, and chat. They also conduct online demos and customer training, gather and analyze requirements, and respond to requests.
The role’s primary focus is to create and use automated technology to diagnose and resolve customer issues. Technical Support Engineers also act as a primary point of contact for customers, and provide advice and assistance to internal developers on escalated issues.
Job Description
- Provide voice-based support to international/domestic customers over the phone (Inbound and Outbound).
- Build a rapport with customers with clear and confident communication.
- Focus on customer satisfaction and first-time-resolution.
- Engage with the technical team to provide faster resolutions to technical issues.
- Work closely with the technical content team to identify gaps in the help module.
- Should be willing to work night shifts.
Important Note:
Please note that we have requirements for this role in Chennai, Salem, Coimbatore, Tirunelveli, and Madurai.
Read More: Zoho Hiring Software Developer Fresher
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