Amazon is seeking a brightest minds to join its development team as an IT support associate. For more details read the below job requirements.
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Amazon Hiring Details
| Job Title | IT Support Associate |
| Job ID | 2809203 |
| Experience | Fresher (0-18 months of experience) |
| Job Location | Bangalore |
| Qualification | Bachelor’s degree/Diploma |
| Salary | ₹4LPA – ₹5LPA (Expected) |
| Official Website | Amazon |
Description
IT Service Desk (SD) is the centralized IT support organization within OTS Global IT Delivery located across America, Europe/Prague, India. The team utilizes an omni-channel contact center to provide efficient, streamline 24×7 IT support to Worldwide (WW) Operations (Ops) associates and internal/external support for Amazon Lockers. Overall, SD plays a critical role in ensuring the smooth functioning of Amazon sites globally and thereby has a direct impact on Amazon’s ability to serve its customers on time.
Responsibilities
- Effective Communication Skills: Demonstrating proficiency in clear and concise communication. This role needs interaction with Amazon Internal customers it includes APAC/EMEA/AMER Operation /IT team/Customer support.
- Adherence to standard operating procedures (SOPs) is fundamental to maintaining consistency and efficiency in daily operations.
- Basic Knowledge on IT Troubleshooting on end user devices: Competence in resolving issues on various client devices, including desktops, laptops, printers, and scanners.
- Basic Understanding and troubleshooting skills on Various Operating system specifically on Windows and Linux
- This position requires a flexible work schedule involving rotational shifts. Providing real-time customer experience by working in 24*7 operating environment.
- Adherence to OTS Service Desk Goals: Meeting targets for Response and Resolution SLA, CSAT, and effectively managing incidents.
- This role will be working from Bangalore (BLR18) Corporate office.
Basic Qualifications
• Bachelor’s degree/Diploma
• 0 months to 18 months of work experience.
• Good communication skills
Preferred Qualifications
• Basic Understanding of ITIL-Based Ticketing Tools and Monitoring Tools
• Basic Understanding and troubleshooting skills on Network
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